Practice common clinic admin tasks in a safe environment
Margaret Thompson (existing patient) has called to book a 30 minute general podiatry treatment with Dr. Chen. She would like next Wednesday at 2:30pm.
David Park has called to move his physiotherapy appointment from Thursday 10am to Friday 2pm.
Rachel Kim has cancelled her podiatry appointment for tomorrow with less than 24 hours notice. The practice charges a $45 cancellation fee for late cancellations. Cancel the appointment and create the cancellation invoice.
A new patient, Andrew Walsh, has called to register. DOB: 15/06/1983. Phone: 0412 999 888. Email: andrew.walsh@email.com. Address: 42 Beach Rd, Brighton VIC 3186. Referred by GP Dr. Michelle Lee at Brighton Medical Centre for podiatry treatment for plantar fasciitis. Medicare: 3456 78901 2 Ref 1. Emergency contact: Sarah Walsh (Wife) 0412 999 889.
Susan Park has received a new GP Management Plan (CDM) for her chronic disease management. Update her record with the new referral details. GP: Dr. Robert Tan at Bayside Medical, referral date 24 February 2026, 5 allied health sessions approved. Update her funding type to Medicare.
Tom Nguyen is at reception after his appointment and would like to pay his $80 physiotherapy invoice by EFTPOS.
Emily Watson had her CDM podiatry appointment today. Process her invoice and submit the Medicare bulk bill claim. The item number is 10962 and the Medicare rebate is $52.95.
Dr. Patel has just finished a standard physiotherapy treatment for James Liu (chronic lower back pain, session 4 of 6). Complete the clinical note. Subjective: Patient reports pain reduced to 2/10. Returned to all normal activities. Occasional mild stiffness. Objective: Full lumbar ROM. Core stability 4/5. Good exercise form. Assessment: Near resolution. Good self-management. Plan: Continue gym program. Discharge planned next session.
Handle phone calls from spouses, parents, employers, and solicitors requesting patient information at Footnotes Podiatry.
Navigate requests from referring GPs, new GPs, and specialists asking for patient treatment records.
Handle patients requesting copies of their records, corrections to their files, and disputes about clinical notes.
Respond correctly when emails, faxes, or other correspondence end up with the wrong recipient or contain unintended information.
Navigate privacy boundaries when social media intersects with patient relationships at the practice.
Handle records requests from insurance companies and law enforcement correctly, knowing when authority is required.
Navigate the complexities of parental access, mature minors, and deceased patient records requests.
Recognise privacy breaches and near-misses, from accidental record access to suspicious system activity, and respond correctly.
Process 15 realistic emails at Footnotes Podiatry. Hidden among routine messages are privacy traps — requests that would violate Australian Privacy Principles if you comply.